CSAT survey template
A two question customer satisfaction check after a support case. Use it as it is or change anything, then share a link, embed it on your site or print a QR code.
- 3 questions
Questions in this form
- How satisfied were you with the help you received? required
- What went well? shown only when needed
- What went wrong? shown only when needed
Smart logic
2 questions appear only when an earlier answer makes them relevant, so people never see questions that do not apply to them.
How to use it
- Use the template. It opens in the form builder with the Clean theme already applied.
- Make it yours. Change questions, logic, colours and fonts. The live preview shows exactly what respondents will see.
- Publish and share. Copy the link, embed the form on your website or download its QR code. Responses arrive in a table with charts and exports.
More surveys and feedback templates
Questions
Is this csat survey template free?
Yes. Create a free FormsBat account, use the template and share the form. The Free plan includes unlimited forms and 1,000 responses a month.
Can I change the questions and design?
Yes. Add, remove and reorder questions, change any wording, pick another theme or accent colour, and add your logo. The template uses the Clean theme.
Do people need an account to answer?
No. Respondents open your link on any phone or computer and answer without signing up.
Where do the answers go?
Answers are kept in your responses table with search, filters and charts, and you can export them as CSV or Excel.
119 free form templates
Applications, intake forms, consent forms, registrations, orders and surveys. Or describe what you need and let AI build it.