Customer complaint form template
Record complaints with what happened, evidence and the outcome the customer wants. Use it as it is or change anything, then share a link, embed it on your site or print a QR code.
- 12 questions
- Fills a document
Questions in this form
- First name required
- Last name required
- Email required
- Phone
- Order or account number
- When did this happen? required
- What is it about? required
- What happened? required
- What would you like us to do? required
- Photos or documents
- Have you already contacted us about this?
- Previous case number shown only when needed
Smart logic
One question appears only when an earlier answer makes them relevant, so people never see questions that do not apply to them.
The document it creates
Every response becomes a clean document of every question and answer in the Modern design, as a PDF or Word file. It is saved to your Drive in a folder for this form and attached to the respondent's copy of their answers. With Pro you can switch to your own Word or PDF template.
How to use it
- Use the template. It opens in the form builder with the Clean theme already applied.
- Make it yours. Change questions, logic, colours and fonts. The live preview shows exactly what respondents will see.
- Publish and share. Copy the link, embed the form on your website or download its QR code. Responses arrive in a table with charts and exports.
More business and clients templates
Questions
Is this customer complaint form template free?
Yes. Create a free FormsBat account, use the template and share the form. The Free plan includes unlimited forms and 1,000 responses a month.
Can I change the questions and design?
Yes. Add, remove and reorder questions, change any wording, pick another theme or accent colour, and add your logo. The template uses the Clean theme.
Do people need an account to answer?
No. Respondents open your link on any phone or computer and answer without signing up.
What happens to each response?
Every response becomes a clean document of every question and answer in the Modern design, as a PDF or Word file. It is saved to your Drive in a folder for this form and attached to the respondent's copy of their answers. With Pro you can switch to your own Word or PDF template.
119 free form templates
Applications, intake forms, consent forms, registrations, orders and surveys. Or describe what you need and let AI build it.