Cancellation survey template
Learn why customers cancel, with follow up questions for each reason. Use it as it is or change anything, then share a link, embed it on your site or print a QR code.
- 9 questions
Questions in this form
- What is the main reason you are leaving? required
- What price would have felt fair? shown only when needed
- Which features were missing? shown only when needed
- Which product are you moving to? shown only when needed
- Tell us more
- Overall, how satisfied were you with us? required
- Would you consider coming back in the future?
- May we contact you about your feedback?
- Your email shown only when needed
Smart logic
4 questions appear only when an earlier answer makes them relevant, so people never see questions that do not apply to them.
How to use it
- Use the template. It opens in the form builder with the Soft theme already applied.
- Make it yours. Change questions, logic, colours and fonts. The live preview shows exactly what respondents will see.
- Publish and share. Copy the link, embed the form on your website or download its QR code. Responses arrive in a table with charts and exports.
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Questions
Is this cancellation survey template free?
Yes. Create a free FormsBat account, use the template and share the form. The Free plan includes unlimited forms and 1,000 responses a month.
Can I change the questions and design?
Yes. Add, remove and reorder questions, change any wording, pick another theme or accent colour, and add your logo. The template uses the Soft theme.
Do people need an account to answer?
No. Respondents open your link on any phone or computer and answer without signing up.
Where do the answers go?
Answers are kept in your responses table with search, filters and charts, and you can export them as CSV or Excel.
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