Customer effort score survey template
Measure how easy it was to get help, with follow ups that change with the answer. Use it as it is or change anything, then share a link, embed it on your site or print a QR code.
- 7 questions
Questions in this form
- How easy was it to get what you needed today? required
- What made it harder than it should be? shown only when needed
- What could we have done to make it easier? shown only when needed
- What worked well? shown only when needed
- How did you contact us? required
- Was your issue resolved? required
- Ticket number
Smart logic
3 questions appear only when an earlier answer makes them relevant, so people never see questions that do not apply to them.
How to use it
- Use the template. It opens in the form builder with the Minimal theme already applied.
- Make it yours. Change questions, logic, colours and fonts. The live preview shows exactly what respondents will see.
- Publish and share. Copy the link, embed the form on your website or download its QR code. Responses arrive in a table with charts and exports.
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Questions
Is this customer effort score survey template free?
Yes. Create a free FormsBat account, use the template and share the form. The Free plan includes unlimited forms and 1,000 responses a month.
Can I change the questions and design?
Yes. Add, remove and reorder questions, change any wording, pick another theme or accent colour, and add your logo. The template uses the Minimal theme.
Do people need an account to answer?
No. Respondents open your link on any phone or computer and answer without signing up.
Where do the answers go?
Answers are kept in your responses table with search, filters and charts, and you can export them as CSV or Excel.
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